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Subscriptions are managed by the App Store or Google Play, not by IPTAS directly. Cancel via:

• iOS: Settings app → tap your name at the top → Subscriptions → IPTAS → Cancel Subscription
• Android: Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → IPTAS → Cancel subscription

You keep Pro access until the end of the period you've already paid for. Refunds are issued by Apple or Google per their refund policies — we don't process refunds directly.

Free tier includes 3 AI coach messages per day, 1 photo meal per day, 1 exercise swap per week, and 1 plan regeneration per month. Pro removes all of these limits and unlocks photo form checks, recipe ideas, and vision-based progress photo review. See full pricing comparison.

Plan generation can occasionally fail if the AI provider is having a temporary outage. Try again in a few minutes — there's a Refresh / Regenerate option on the plan screen. If the plan is generated but the content seems off (wrong equipment, wrong difficulty, missing dietary restrictions), check that your Profile and Onboarding answers match your actual situation, then regenerate. If the issue persists, email customerservice@getiptas.com with the plan details and what looks wrong.

Open the app → Settings (top-left menu) → Account → Change email or Change password.

Open the app → Settings → Account → Delete account. Type “DELETE” to confirm. This permanently removes every record we hold about you (profile, logs, photos, chat history) within 30 days. See our Privacy Policy for the full data deletion timeline.

Yes — when you interact with the in-app coach, we send a snapshot of your relevant data (profile, recent logs, current message) to Anthropic's API to generate the coach's reply. Anthropic does NOT use your inputs to train their models, and they retain the data only as long as needed to provide the service. See Privacy Policy §5 for the full disclosure.

No. IPTAS provides AI-generated fitness and nutrition information for educational purposes only. It is not medical, dietary, therapeutic, or any other form of professional advice, and is not a substitute for consultation with a qualified healthcare professional. Always consult a doctor before starting any new exercise or nutrition program, especially if you have a medical condition. Read the full medical disclaimer in Terms of Service §4.

We'd give 30 days' notice via email before any shutdown. During that window you'd be able to delete your account (which removes all server-side data) or export it via customerservice@getiptas.com. After the shutdown date, all user data would be permanently deleted from our servers and from the third-party providers listed in our Privacy Policy.

Email customerservice@getiptas.com with:

• What you were trying to do
• What happened instead
• Your device + OS version (iOS 18, Android 14, etc.)
• Screenshot if possible

We read every email. Most bug reports get a reply within 1 business day; complex investigations can take longer.

Same address — customerservice@getiptas.com. We read every request. We can't commit to building every suggestion, but the roadmap is shaped by what we hear from real users.